Get in touch with Melty
Questions about orders, gifts or custom boxes? Send us a message and we’ll get back within 24 hours.
Tell us how we can help
We usually reply within 24 hours.
Contact info
WhatsApp available on the same number
Available daily from 10 AM – 8 PM (Cairo time)
Where we are
Melty
📍Giza, Egypt
Why people love Melty
Hand-poured, small-batch chocolates
Signature scented candles with cozy, long-lasting burn
Botanical soaps made with skin-friendly ingredients
Every piece is crafted to mesmerize from the first glance to the last bite or burn.
Frequently Asked Questions
How long does it take to receive my order?
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Most orders are prepared and shipped within 1–3 business days.
Delivery time depends on your location, and we will notify you once your order is on its way.
Do you offer custom gift boxes?
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Yes! You can mix chocolates, candles and soaps to build your own gift box.
Just tell us your idea in the message field or contact us directly.
Where do you deliver?
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We currently deliver across Egypt.
Delivery fees and timing may vary depending on your city.
Are your products handmade?
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Yes — all our chocolates, candles and soaps are handcrafted in small batches,
which means every piece is unique and made with care.
I have allergies or sensitive skin. What should I do?
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Please let us know before placing an order.
We will guide you to the safest options and provide ingredient details.
How can I contact you quickly about an order?
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The fastest way is through the contact form above or email us at info@getmelty.net.
Make sure to include your order number for faster assistance.